Business is booming for Ontario Mills' Joe Malone

Published Wednesday, September 01, 1999

Last year, Joseph Malone was responsible for the security and safety of the more than 18 million visitors to Ontario Mills, a two-million-square-foot shopping mall built in Ontario, Calif. According to Malone, the Mills last year surpassed that other well-known Southern California mainstay, Disneyland, in visitors. To date, 1999 visitor figures have topped last year's by more than one million. The security director's emphasis on customer service and leadership development has been key to the prosperity of the Mills, which has, in turn, spurred a revitalization of the town of Ontario. SERVING THE PUBLIC "The challenge of directing ...

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